Our Services

CCS SOFTWARE SUPPORT SITE

The CCS Software Support Site was designed to give our customers and engineers instant access to software files, patches and technical bulletins. Customers have access to the following benefits:

File Exchange with on-site CCS engineers and customers. We can quickly get a file to the on-site engineer or to the customer: Files can be uploaded to CCS from this site for further troubleshooting if necessary.
Access to Avaya / Nortel PEPs for our engineers and customers. This provides quicker problem resolution by having access to the manufactures content, and special tools all on an easy-to-navigate site.
Access to Avaya & Nortel software (I.E., Avaya & Nortel client software that is not on the Avaya website).
Avaya & Nortel support Bulletins/NTPs available on the CCS Network Solutions Software Support site, provides the customers and engineers with the ability to view the most frequently used bulletins/NTPs in one place.
Software Repository – Ghost images of Nortel server applications available. If the Nortel software is not on-site, an image can be downloaded and burned on to a CD in the event that a recovery is needed.
An overall one-stop shop for faster issue resolution.

CCS ENGINEERING & DESIGN

At CCS, we build dependable, streamlined solutions for our customers through systematic analysis, careful planning and practical implementation. Every network design we engineer and every plan we implement has the same goal: solving your business issues with ease of use and reliability. Investing in communication network infrastructure, services and applications has evolved from a "we should…" prospect into a best practices must. Success these days is dependent upon your company's ability to adopt quality, network-centric business models and applications so that you can do what you do best: deliver your message and move your market to action in order to reach your goals. At CCS, we're in the business of taking our clients to the next level of voice and data solutions, transforming network products, services and support into tangible, tailored, seamless business-critical solutions.

CCS PROJECT MANAGEMENT

CCS has established a Project Management Office (PMO) as a means of achieving a greater degree of success in its voice and data projects. As part of its Charter, the PMO is charged with creating and maintaining a documented Project Management Methodology for use in all technology projects. This methodology is designed to meet the needs of all segments of the organization as they engage in technical project work.

It serves as a guide to the organization as it selects its projects, to project teams as they plan the work, to management as they supply the required oversight, and to Customers and business partners as they collaborate in the design and delivery of new voice, data and wireless systems. This methodology is designed to be consistent with the Project Management Institute's (PMI's) A Guide to Project Management Body of Knowledge (PMBOK). It should apply equally well to and meet the requirements of projects large and small.

CCS MAINTENANCE PROGRAMS FOR OUR CUSTOMERS

Any product is only as good as the service supporting it. This is especially true with business communications systems. While CCS has the partners & resources to provide complete, integrated solutions on a national basis, our customer service is tailored to the needs of each individual customer. We pride ourselves in delivering personal service and attention.

CCS Basic Maintenance Program

In order to keep your system running at peak performance, our basic maintenance includes:

Switch Maintenance

Monitor system logs and alarms and take required corrective action
Test station and trunk positions as required to restore system faults
Interface with CCS Service Center on system faults that impact your operation
Perform software updates for system fixes as provided by Avaya / Nortel at no charge
Perform scheduled maintenance routines
Perform miscellaneous equipment maintenance, i.e. attendant console, conditioning equipment, special circuit interface
Control Inventory and shipment of spare parts and repair turnaround Line Diagnostics/Test/Repair
Perform testing and isolation of faults in or out of the switching center
Correct faults within the switching center
Record test results and/or corrective action taken on appropriate document (line card/trouble ticket) and return to our ST Service Center for further action if required Trunk Diagnostics/Test/Repair
Respond to reported faults, test, and restore as appropriate
Monitor system logs for system-generated or identified problems
Refer to our CCS Service Center for outside action if required
Perform circuit tests and interface with Telco(s) as required to ensure circuit restoration
Perform joint testing with other common carriers (OCCs) to clear problems

CCS Full Time Dedicated / Onsite Maintenance Program

CCS offers the dedicated onsite maintenance program includes all of the features of our above basic package plus under this program CCS will provide one or more full time certified technicians to fill the needs of our customers who need someone at their location on a daily basis to service, support, and repair their critical phone systems.

The full time technician(s) will interface directly to the CCS support center for software patches or engineering support when needed. The full time technician(s) also will interface directly to the warehouse for direct access to new or replacement parts.