Our Products

Products

With Avaya's extensive product portfolio and the CCS comprehensive suite of technical service offerings, customer service excellence provides a powerful and compelling solution set to business customers across the country.

Outlined below are some of the Avaya solutions we offer. For more information please feel free to contact us to discuss your requirements and how together we can provide the correct solution to fit and solve your business needs.


Avaya Products


IP Telephony

Phone

Messaging

Conferencing

UC

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Communication Manager


Product Overview


Communication Manager software is the open, highly-reliable and extensible IP Telephony foundation on which Avaya delivers Intelligent Communications to enterprises large and small. Communication Manager effectively scales from less than 100 users to as many as 36,000 users on a single system and to more than one million users on a single network.

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Designed to run on a variety of Linux-based media servers, Communication Manager provides centralized call control for a resilient, distributed network of media gateways and a wide range of analog, digital, and IP-based communication devices. It also has several advanced applications built-in, including mobility applications, call center features, advanced conference calling, and E911 capabilities. Communication Manager is the foundation for building complete enterprise communication networks by supporting SIP, H.323 and other industry-standard communications protocols over a variety of different networks. This protocol support provides centralized voice mail, attendant operations, and call centers across multiple locations.

Communication Manager also provides the capability for many enterprises to flatten, consolidate and extend their enterprise communications networks, resulting in reduced Total Cost of Ownership (TCO), improved customer service and greater competitiveness.

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S8300 Server


Product Overview


The S8300 Server with a G700, G450,G350 or G250 Media Gateway provides a flexible solution for growing companies to streamline voice and data operations over one networked infrastructure. It can be a standalone solution for a small business or a remote edge device for a larger enterprise network with 8 to 450 stations.

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The S8300 Server resides inside a G700, G450, G350 or G250 Media Gateway. It can be used as a standalone communication system or as a fully surivable remote gateway. The S8300 can be the primary controller for up to 50 remote G250, G350, G450 and G700 Media Gateways.

As with the S8400, S8500 and S8700 series Servers, the S8300 supports the Linux operating system and it is powered by Communication Manager. It supports industry standard call control, quality of service, management functions, and IP, digital, and analog endpoints.

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S8400 Server


Product Overview


The S8400 Media Server is a Linux-based server that provides Communication Manager processing functionality in stand alone, single port network, and telephony systems requiring up to 900 stations. The S8400 Media Server is composed of the: Server

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The S8400 Media Server consists of a TN8400 hardware/software platform, TN8412AP SIPI circuit pack, Avaya Communication Manager, and optionally IA770 messaging software. The server is available in two configurations: New Customer package and a Migration Hardware package. S8400 Media Server supports the messaging, call center and wireless solutions currently supported on Avaya Linux servers.

The S8400 Media Server uses the TN8412AP S8400 IP Interface (SIPI) circuit pack to provide: The included IA770 integrated messaging application supports the equivalent of 8 ports of voice messaging simultaneously, and up to 450 light duty users.

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S8500 Media Server


Product Overview


The S8500 Media Server running Communication Manager allows for a distributed enterprise over an IP infrastructure ideal for the mid-size or large business (up to 3200 ports).

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The S8500 Media Server brings all of the robust performance and rich feature set of Communication Manager Release 2.0 or later release onto an industry standard processor running an industry standard operating system. This processing engine drives the switching fabric of the system. The S8500 Media Server is a Pentium 4 server running Linux operating system. The simplex S8500 Media Server is 1 U high and fits into a 19" four-post data rack.

In new system sales, the S8500 Media Server will be sold with the G650 Media Gateway as well as with the G700 and G350 Media Gateways. Customers that are currently on Avaya legacy systems such as the DEFINITY® Server SI, R (Direct Connect only – no Center Stage Switch), CSI and S8100 can easily migrate to the S8500 Media Server and maintain their current Media Gateways (e.g.: CMC, SCC1, MCC1, G600). The S8500 Media Server supports IP Port Network Connectivity for new sales and Direct Connect for SI/R migrations. Center Stage connectivity is not supported on the S8500 Media Server.

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S8710 Media Server


Product Overview


Designed to meet the most demanding customer environments, the S8710 Media Server introduced a more powerful processor, increased storage and optical drive capacity, higher speed USB 2.0 interfaces, and a higher performance server duplication interface, while retaining the 2U vertical form factor of the existing S8700 platform. As a result, the S8710 delivers at least a 25% improvement in BHCC (Busy Hour Call Completion) over the S8700 Media Server.

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The S8710 Media Server, released with Avaya Communication Manager 2.2, reflects our core Media Server strategy to deliver on the price/performance promise of the Avaya Communication Architecture by regularly updating our media server platforms to take advantage of new technologies and performance improvements.

The S8710 Media Server is a 19" rack mount, Intel Processor based server, running the Linux operating system. The S8710 with Communication Manager provides a rock solid foundation for a highly flexible converged solution that meets a variety of telephony needs. The S8710 uses two processors to help ensure maximum up time and the processors can be separated up to 10 kilometers (6.3 miles) to help ensure business continuity.

The S8710 can process up to 300,000 Busy Hour Call Completions and support up to 36,000 stations, of which 12,000 can be IP stations, and 8,000 trunks enabling it to support large multi-national corporations and contact center operations.

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S8720 Media Server


Product Overview


Designed to meet the most demanding customer environments, the S8720 Media Server in conjunction with the release of Avaya Communication Manager 3.1 introduces a Software Duplication option, a more powerful processor and increased storage, while retaining the 2U vertical form factor of the existing S87XX platform. As a result, the S8720 Media Server with hardware duplication delivers at least a 50% improvement in BHCC (Busy Hour Call Completion) over a similarly configured S8710 Media Server.

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The S8720 Media Server, a new version of the Avaya flagship S87XX product line, reflects our core Media Server strategy to deliver on the price/performance promise of the Avaya Communication Architecture by regularly updating our media server platforms to take advantage of new technologies and performance improvements.

The S8720 Media Server is based on the powerful AMD Opteron processor with an Enterprise Linux operating system. The S8720 Media Server with Communication Manager 3.1 provides a rock solid foundation for a highly flexible converged solution that meets a variety of telephony needs.

The S8720 Media Server is always sold with two duplicated servers to ensure maximum up time. The S8720 Media Server will be available in two configurations: with Hardware Duplication (requiring the two DAL1 duplication boards) or with Software Duplication (no DAL1 boards needed). With Hardware Duplication, the S8720 Media Servers can be separated up to 10 kilometers (6.3 miles) to help ensure business continuity. With software duplication the S8720 server separation distance is governed by the capacity and quality of the duplication link. For software duplication to function properly, the minimum network requirements for the duplication link are: The S8720 Media Server, with hardware duplication, can process up to 600,000 Busy Hour Call Completions (BHCC) in a general call type mix. The BHCC for the S8720 with Software Duplication is approximately 250,000 in a general call type mix.

The S8720 can support up to 36,000 stations and 44,000 ports, up to 12,000 IP endpoints (which is a cumulative total of IP trunks, IP stations and SIP trunks), and 8,000 trunks enabling it to support large multi-national corporations and contact center operations.

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S8730 Server


Product Overview


Designed to meet the most demanding customer environments, the Avaya S8730 Server, in conjunction with Avaya Communication Manager 5.0, introduces a more powerful processor and increased storage, while retaining the 2U vertical form factor of the existing S87XX platform. In addition, the S8730 Server provides an optional RAID 1 Disk Drive and 2nd power supply for increased availability. As a result, the S8730 Server, with hardware duplication, delivers improved performance in BHCC (Busy Hour Call Completion) over a similarly configured S8720 Server.

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The S8730 Server, a new version of the Avaya flagship S87XX product line, reflects the Avaya core Server strategy to deliver on the price/performance promise of the Avaya Communication Architecture by regularly updating our server platforms to take advantage of new technologies and performance improvements.

The S8730 Server is based on the powerful AMD Opteron processor with an Enterprise Linux operating system. The S8730 Server with Communication Manager 5.0 provides a rock solid foundation for a highly flexible converged solution that meets a variety of telephony needs. As with all S87XX Series Servers, the entire server complex is duplicated. This increases overall system availability and minimizes the risk of one component causing a failure. Additionally, the S8730 Server comes equipped with RAID level 1 controllers and an optional 2nd RAID hard disk drive. A second power supply is also optional on the S8730 Server.

The S8730 Server is available in two configurations: with Hardware Duplication (requiring the two DAL2 duplication boards) or with Software Duplication (no DAL2 boards needed). With Hardware Duplication, the S8730 Servers can be separated up to 10 kilometers (6.3 miles) to help ensure business continuity. With software duplication the S8730 server separation distance is governed by the capacity and quality of the duplication link. For software duplication to function properly, the minimum network requirements for the duplication link are: The S8730 Server, with hardware duplication, can process up to 600,000 Busy Hour Call Completions (BHCC) in a general call type mix. The BHCC for the S8730 with Software Duplication is approximately 250,000 in a general call type mix.

The S8730 can support up to 36,000 stations and 44,000 ports, up to 16,000 IP endpoints (which is a cumulative total of IP trunks, IP stations and SIP trunks), and 8,000 trunks enabling it to support large multi-national corporations and contact center operations.

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G250 Media Gateway


Product Overview


The G250 is an enterprise branch office gateway designed to serve the communications needs of a small branch with 2 to 14 extensions. This gateway allows organizations to economically extend their headquarters communications applications, such as Avaya Communication Manager, out to their branch locations to lower overall costs and increase collaboration across the entire organization.

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This is a powerful branch communication solution that packs an IP telephony gateway, an advanced IP WAN router, a VPN gateway and a high-performance LAN switch into a compact, 2U high 19" rack mount unit. The G250 Gateway extends the enterprise communications capabilities in the headquarters location out to a branch location and is ideally suited for branch locations needing from 2 to 14 extensions. The system gains its functionality from a centralized Avaya Media Server running Avaya Communication Manager, but has several survivability options that allow communications to continue operating even if the connection to the main server is lost for any reason.

An advanced TDM/IP architecture provides seamless connectivity and communications between a wide variety of analog, digital, H.323, and SIP-based IP telephony devices and applications. To enhance security, the G250 can secure VoIP media streams using Advanced Encryption Standard (AES), approved for use by U.S. Government agencies to protect sensitive information.

The Avaya G250 also functions as an edge router to support the consolidation of voice and data traffic over an IP network. Optional IP WAN routing media modules add support for PPP/Frame Relay connectivity over E1/T1 or Universal Serial Port (USP) interfaces. The G250 media gateway can also connect to an external WAN device via a fixed 10/100 Ethernet WAN router port, which supports traffic shaping to match data transfer rates with available WAN bandwidth.

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G350 Media Gateway


Product Overview


The G350 Media Gateway is a complete branch office communications solution ideally suited for branch offices with 8-72 extensions. This gateway allows organizations to economically extend their headquarters communications applications such as the Avaya Communication Manager out to their branch locations to lower overall costs and increase collaboration across the entire organization.

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This is a powerful converged networking solution that packs an IP telephony gateway, an advanced IP WAN router, a VPN Gateway and a high-performance LAN switch into a compact (3U) modular chassis. Designed to be a complete voice/data networking solution, the G350 Gateway is ideally suited for enterprises with distributed branch office locations using 8-72 extensions. Enterprises benefit long-term by leveraging existing telephony investments while supporting an evolution to recent protocols such as H.323 or SIP-based telephony.

An advanced TDM/IP architecture provides seamless connectivity and communications between a wide variety of analog, digital, H.323, and SIP-based telephony devices and applications. For communications security, the G350 can secure VoIP media streams using Advanced Encryption Standard (AES), approved for use by U.S. Government agencies to protect sensitive information.

The Avaya G350 is also an edge router designed to support the consolidation of voice and data traffic over IP. Available IP WAN routing media modules add support for PPP/Frame Relay connectivity over E1/T1 or Universal Serial Port (USP) interfaces. Alternatively the G350 media gateway can connect to an external WAN device via a fixed 10/100 Ethernet WAN router port, which supports traffic shaping to match data transfer rates with available WAN bandwidth.

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G450 Media Gateway


Product Overview


The Avaya G450 Media Gateway provides a scalable, reliable, and secure platform for delivery of Avaya Communication Manager-based IP telephony applications. It is targeted for mid to large sized branch offices, medium sized standalone businesses, or small campus environments. Like other Avaya GX50 series Media Gateways, it can be configured to extend Communication Manager features and applications to branch offices at the edge of the enterprise network. The G450 can also be configured with an S8300 Server blade or a standalone S8500 Server to deliver Communication Manager-based telephony to standalone or small campus environments.

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The Avaya G450 Media Gateway consists of a 3U high, 19" rack mountable chassis with field-removable Supervisor Main Board Module, Power Supplies, Fan Tray, DSP resources and memory. It has eight Media Module slots that host a combination of interface boards to support T1/E1, ISDN-BRI, WAN interfaces, digital or analog telephones and analog trunks. The first Media Module slot can also host an S8300 Server to provide integrated IP Telephony for standalone businesses or mission-critical survivability for branch office-deployed G450s.

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G650 Media Gateways


Product Overview


Designed as the complementary gateway for S8500/S8700/10/20-based media server solutions, the G650 offer the features, scalability, and system uptime that enterprises require for mission-critical telephony applications.

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The G650 Media Gateway features an 8U high, 14-slot chassis that can be installed in industry standard EIA-310 19", 24", or 600 mm ETSI open or closed racks. The G650 can accommodate a range of analog, digital, ISDN, and IP (over the LAN) phone station configurations, with voice transport options over IP, analog, TDM, or ATM. Available dual redundant, load-sharing power supplies with AC/DC inputs provide enhanced system reliability. For scalability, up to five G650 Media Gateways can be stacked together using a TDM/LAN cable and a built-in connector in the back of the chassis to form a high-capacity port network.

For call control, the G650 Media Gateway connects to an external S8500 or S8700 Media Server over an IP link using the TN2312BP IP Server Interface (IPSI). For mission-critical applications, G650 port networks can be configured for IPSI duplication, which provides fault-tolerant duplicated control paths to the media server. This feature introduces a high-availability option for enterprises with existing mission-critical voice systems that want to migrate to an IP transport solution without compromising system reliability and availability.

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G700 Media Gateway


Product Overview


The G700, with advanced TDM/IP architecture, the full capabilities of Avaya Communication Manager, and an internal Ethernet switch, can be used as a standalone solution or as a remote edge device ideally suited for enterprises with locations that have 40-450 extensions.

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The G700 Media Gateway is a 19-inch 2U chassis containing 4 media module bays and one network expansion module bay. The G700 Media Gateway contains an integrated Voice over Internet Protocol (VoIP) engine which can support up to 64 G.711 TDM/IP simultaneous calls, or 32 compression codec (G.729, G.726A or G.723) TDM/IP simultaneous calls. Additionally, an optional VoIP compression media module adds support for an additional 64 channels. It has two 10/100 Ethernet ports and a serial port for Command Line Interface (CLI) access. The G700 Media Gateway offers optional media modules for WAN and endpoint connectivity.

The G700 can also be configured with an S8300 Media Server for internal call control or a survivable gateway. The S8300 supports an Avaya IA770 INTUITY™ Audix® internal voicemail system. Using the Avaya Octaplane® Stacking Fabric, up to 10 G700 Media Gateways and Avaya C360 switches can be stacked. Multiple stacks may be connected to each other via fiber, ATM, gigabit copper, etc.

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G860 Media Gateway


Product Overview


Designed for campuses and large contact centers, the G860 Media Gateway is the first Avaya gateway to support DS3 trunking and is optimized to support IP Telephony for large environments. It provides a cost-effective solution for those organizations that require multiple DS1 interfaces and wish to consolidate the network hardware required to support high-density trunking. Like other Avaya Media Gateways, it part of an Avaya Communication Manager-based IP Communications network.

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The G860 Media Gateway is a high-density trunking gateway that supports up to twelve DS3 interfaces in a single, 5U chassis. It uses SIP-based call control and integrates into existing Avaya Communication Manager-based IP telephony networks by leveraging SIP trunking. It has carrier grade, NEBS III-compliant reliability with redundant system elements and hot-swappable modules.

The G860 Media Gateway hardware platform includes the following:

Standard 19", 5U packaging Redundant Modules: Redundant Common Equipment: The Avaya G860 Media Gateway offers a significant reduction in hardware price and carrier access charges for those Avaya IP Telephony implementations requiring high-density trunk capacity. Because of equipment consolidation, operational and maintenance cost savings can be realized through reduced power, UPS and cooling needs. And as a SIP-gateway, it can be integrated not only with Avaya Communication Manager but with other SIP-based applications.

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IP Office


Product Overview


IP Office is a highly modular IP telephone system designed to meet the needs of home offices, standalone businesses, and networked branch and head offices for small and medium enterprises. The award-winning IP Office gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications.

IP Office is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service.

At Avaya, our guiding principle is that customers should be supported in migrating to IP telephony at their own pace, following their own path. Our clients can use a mix of digital, analog, and IP technology and still take advantage of all the applications that convergence provides.

IP Office addresses basic telephony needs, leverages built-in convergence capabilities, and capitalizes on robust unified applications to deliver intelligent communications to your users and customers. This small business IP phone system simplifies processes, and streamlines the information exchange within systems to create simple and effective communication experiences.

The IP Office phone system supports a wide range of telephones, but the Avaya 5400 Series Digital phones and 5600 Series IP phones have been specifically designed to work with IP Office and provide small and medium enterprises with a choice of solutions to meet business efficiency and customer service requirements.

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The IP Office family consists of the IP Office 500 and IP Office 412 communications solutions. Systems can be expanded through the use of expansion modules.

Avaya IP Office delivers full voice functionality with a comprehensive set of features. The IP Office system can be configured as a voice-only PBX, using traditional circuit-switched lines, or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP trunks.

The IP Office 500 communication solution can scale up to 272 telephones and 8 T1/E1 trunks; the IP Office 412 supports up to 360 telephones and 4 T1/E1 trunks. Supports 12 expansion modules providing a combination of up to 360 analog, digital, and IP telephones, with capacity for 8 analog trunks or 4 digital trunks (96 T1/PRI channels or 120 E1 channels). Optionally, SIP trunks are also supported. Support for additional analog trunks can be achieved by using Expansion Modules. Features include 2 independently switched LAN ports and optional support for up to 60 voice compression channels. Supports 8 expansion modules providing a combination of up to 272 analog, digital, and IP telephones, with capacity for 16 analog trunks or 8 digital trunks (192 T1/PRI channels or 240 E1 channels). Optionally, SIP trunks are also supported. As with the IP Office 412, additional analog trunks can be achieved by using Expansion Modules. Optional support for up to 128 voice compression channels is available.

The Avaya IP Office system includes a robust set of tools for administration (Manager), call tracking (SMDR), system monitoring and diagnostics (System Status Application). The ability for users to manage their own calls is supplied through a simple GUI (Phone Manager). Phone Manager functionality can be enhanced through simple licensing and to support IP softphones.

When needed, add additional applications, including: The Auto Attendant application enables callers to route their calls to the relevant department/person without the need to speak to an operator/receptionist. Receptionists/operators can take advantage of the SoftConsole GUI application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management.

Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control and menu driven displays are available for selected features for ease of use. Back to Top

1600 Series IP Telephones - one-X Deskphone Value Edition


Product Overview


The 1600 Series IP Telephones - Avaya one-X™ Deskphone Value Edition is a family of cost-effective IP Telephones that deliver familiar features at an attractive price point for customers with basic communications needs. The family includes a portfolio of phones designed to meet a range of end-user needs including the call center. Designed as a stand-alone portfolio, these telephones may be intermixed with other Avaya IP telephones, especially the Avaya one-X™ Deskphones (9600 series). Combining the features of traditional telephones and the latest in telephone user experience, 1600 Series IP Telephones - Avaya one-X™ Deskphone Value Edition telephones provide critical capabilities not often found in competitively priced models.

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The 1600 Series IP Telephones - Avaya one-X Deskphone Value Edition are cost-effective IP Telephones designed to support four user profiles: Walkup, Everyday, Navigator, and Call Center. Common Value Edition Telephone Features: Back to Top

2400 Series Digital Telephones


Product Overview


The Avaya 2400 Series of Digital Telephones incorporates sleek design, improved ergonomics, flexibility, and enterprise-class voice quality. These two-wire digital phones are designed for use with a variety of Avaya Communications Systems.

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The Avaya 2400 Series adds several enhancements over previous generations of digital telephones. These include paperless button labeling, local call log and speed dial directories, and streamlined styling consistent with Avaya 4600 Series IP telephones. There are currently three models in the 2400 series: the entry-level 2402 Digital Telephone, the mid-level 2410 Digital Telephone, and the high-performance 2420 Digital Telephone.

The Avaya 2402 is a cost-effective, two-wire digital telephone perfect for many office applications. It is designed to complement the 2410 mid-level and 2420 executive telephones. The 2402 has a 2-line x 24-character display with two label-less call appearances, a Listen-Only Speaker, 10 Fixed Feature Keys: Conference, Transfer, Drop, Redial, Speaker, Message, Hold, Mute, Volume Up and Down, and Feature (to access 12 additional dial pad features). The 2402 is Hearing Aid Compatible, has a Message Waiting Indicator that flashes when ringing, eight Personalized Ring Patterns, and is either desk or wall mountable.

The Avaya 2410 is a flexible display telephone with several capabilities such as local call log and speed dial not available on previous generations of digital telephones. It has a 5 x 29 display with 12 label-less call appearances (in two screens), full-duplex speakerphone, 14 fixed feature keys, four softkeys, 12 shifted feature buttons, large message waiting indicator, headset jack, local language customization, eight Personalized Ring Patterns and is either desk or wall mountable.

The Avaya 2420 Digital Telephone sports an array of convenient features, while supporting expansion capabilities and effective integration with current infrastructure investments. This telephone provides a large-scale display for easy viewing and call control with 24 call appearance/feature buttons. Administration and ongoing maintenance is simplified as the switch automatically performs key/button labeling. This eliminates the time-consuming and laborious task of using paper labels to denote phone features, and reduces costs when moving phones among users or offices. Online access to electronic downloads gives near-instant access for key product upgrades and feature enhancements as they occur. Additional features such as call logging and a speed-dial directory help enhance overall productivity by giving users the tools needed for more effective call tracking and faster outbound calling capabilities.

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4600 Series IP Telephones


Product Overview


The standards-based Avaya 4600 Series IP Telephones bring the rich features and functions of Avaya Communication Manager directly to the desktop, while also supporting desktop applications above and beyond telephony. Several models are available, ranging from entry-level voice over IP phones to those built specifically for demanding contact center environments, to sophisticated color-display screenphones.

The 4600 Series voice over IP business telephones can be deployed in traditional office environments as well as remotely via an integrated VPN client and are easily configured to support both the H.323 protocol as well as SIP.

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The Avaya 4600 Series IP Telephones deliver an extensive set of software features, high audio quality, and attractive streamlined design.

Avaya 4600 Series IP Telephones are simple to use with both fixed and flexible feature buttons, easy-to-read graphics including back lighting and color displays on some models, and several wall mount and desk mount options. They have been optimized for reliable use in IP networks, with sophisticated security capabilities such as media encryption and protection from denial of service attacks. Built-in Ethernet switch ports enable streamlined desktop implementations, while voice packets are tagged with the appropriate quality of service (QoS) parameters such as 802.1q and DiffServ for priority treatment by QoS-enabled IP networks. For those environments requiring Gigabit Ethernet, a GigE adapter for 4600 series is now available. The 4600 Series IP Telephones also support the 802.3af power over Ethernet standard.

Avaya 4600 Series phones support an integrated VPN client installed within the telephones themselves. Making it easy to deploy high quality telephony to teleworkers, home agents and to workers in disaster recovery scenarios.

For customer environments requiring Gigabit Ethernet support, a Gigabit Ethernet adapter is available, providing 10/100/1000 Mbps support for both the 4600 series phone and co-located laptop or PC. Advanced web-enabled graphical displays on the 4610SW, 4620SW, 4621SW, 4622SW, 4625SW and 4630SW versions support browser-based desktop applications such as online order entry and inventory lookup in addition to more traditional voice applications such as directory-based dialing and call logging. The 4610SW, 4620SW 4621SW, 4622SW, 4625SW IP Telephones have additional application functionality. Push of audio and textual alerts to the phones is now supported through the application programming interfaces (APIs) on these phones. The Avaya Phone Application Suite includes a set of pre-packaged phone applications for use on the 4610, 4620, 4621, 4622, and 4625. Please refer to the Phone Application Suite section on avaya.com for more details.

As a key component of the Avaya SIP Enablement Services (SES) Solution, the 4600 Series Telephones provide best in class SIP Telephony capabilities.

Product Line Summary

VPNremote for 4600 Series is a software VPN (virtual private network) clientbuilt directly into the Avaya IP telephone itself. This enhancement allows the Avaya IP phone to be plugged in and used seamlessly with any broadband internet connection. The end user experiences the same IP telephone features as if they were using the phone in the office. VPNremote is available for the 4610SW, 4620SW, 4621SW, 4622SW IP Callmaster, 4625SW.

The 4601 IP Telephone is an entry-level telephone with two call appearances, eight fixed feature buttons, and a message waiting indicator. The 4601 does not support a display, speaker or additional port for connection of an external PC. It does not support static addressing. The 4602 IP Telephone is an entry-level telephone with two programmable call appearance/feature keys, ten fixed feature buttons, and 2x24 character display. The 4602SW offers the same functionality plus an integrated two-port Ethernet switch. Both the 4602 and 4602SW can run either the H.323 protocol, for integration with traditional Avaya IP Telephony Servers and Gateways, or the SIP protocol, for support of SIP Communications Servers such as the Avaya SIP Enablement Services (SES) Rel 3.0 Solution. The 4610SW IP Telephone provides a medium screen graphic display, paperless button labels, call log, speed dial, 12 programmable feature keys, Web browser, and full duplex speakerphone. It also includes a two-port Ethernet switch. The 4610SW supports Unicode with R2.1 firmware and can run either the H.323 protocol, for integration with traditional Avaya IP Telephony Servers and Gateways, or the SIP protocol, for support of SIP Communications Servers such as the Avaya SIP Enablement Services (SES) Rel 3.0 Solution.

The 4620 IP Telephone is cost effective and provides a large screen graphic display, paperless button labels, call log, speed dial, 24 programmable feature keys, web browser, and full duplex speakerphone. The 4620SW supports the same features as the 4620, but is the required version for Unicode support. The 4620SW also includes a 2 port Ethernet switch. The 4620SW will ultimately be replaced by the recently introduced 4621SW.

The 4621SW IP Telephone is based on the 4620SW with the same housing, feature buttons and software along with an enhanced backlit display. The 4621SW also supports the new EU24BL (backlit expansion module) and also includes a 2 port Ethernet switch. A new phone, the 4621SW will replace the 4620SW. The 4621SW can run either the H.323 protocol, for integration with traditional Avaya IP Telephony Servers and Gateways, or the SIP protocol, for support of SIP Communications Servers such as the Avaya SIP Enablement Services (SES) Rel 3.0 Solution.

The 4622SW IP Telephone is built specifically for the contact center environment. Based on the 4621SW, the 4622SW offers the same backlit display and array of feature buttons. The 4622SW provides two headset jacks and eliminates components not required within the call center including a handset and speaker. Note: a handset is supported - connected to one of the available headset jacks. The 4625 IP Telephone provides a brilliant color display. Also based on the 4621 in terms of line appearances and feature buttons, the 4625 is an ideal device to support applications within the Avaya Phone Application Suite.

The 4630SW IP Screenphone is a full color, touch screen Web access IP telephone with six telephony applications including phone features, call log, speed dial, Lightweight Directory Access Protocol (LDAP) directory, voicemail, and web access. It also includes a two-port Ethernet switch. The Avaya 4690 IP Speakerphone provides the convenience and productivity benefits inherent in a purpose-built hands-free conference phone. It also delivers the extensive set of Avaya Communication Manager features directly to the conference room. It offers many of the same features as other Avaya speakerphones (360 degree coverage, two optional extended microphones for expanded coverage, full-duplex operation) and adds to them some additional capabilities. These include downloadable software upgrades and simplified wiring to IP network via Ethernet LAN connectivity.

The Gigabit Ethernet adapter for 4600 Series enables IP Phones to operate in a Gigabit Ethernet environment. With the adapter installed up-line of a 46xx IP Telephone, a single Gigabit Ethernet desktop drop can provide a 10/100Mbps connection to the IP Telephone and a Gigabit connection to a personal computer. It is an un-managed device and is physically stand-alone from the phone. The adapter will operate off local power or PoE (subject to the phone's power requirements). Back to Top

9620 IP Telephone


Product Overview


A member of the Avaya one-X™ Deskphone Edition family, the 9620 IP Telephone is specifically designed for the everyday telephone user—those who rely on multiple communications tools such as e-mail and IM, yet still require a high quality and intuitive telephone for voice communications.

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The 9620 IP Telephone features a 3.45 inch (9 cm) diagonal monochrome backlit display - which has been enhanced with higher resolution (1/4 VGA) versus other available monochrome telephones from Avaya. The 9620 supports up to 12 call appearances / administered feature keys - with three concurrent line appearances visible at any time.

The 9620 features several LED lights and buttons. LED lights on the side of the display provide explicit status of different line appearances, while LEDs built into several buttons on the phone such as Mute, Message, and Headset provide an intuitive and simple experience for the everyday end user.

The user interface on the 9620 is helpful and intuitive. So completing call transfers and setting up ad hoc conference calls is simple and can be executed with confidence - even for the casual, everyday user. Beginning in June '07, the 9620 will support SIP telephony features along with additional SIP enhancements - including display of telephone "presence" of other users from the phone contact list, integration with MS Outlook calendar appointments, changeable display skins.

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9640 IP Telephone


Product Overview


A member of the Avaya one-X™ Deskphone Edition family, the 9640 IP Telephone with high resolution color display is specifically designed for the essential telephone user. Essential users are those who deem the telephone as essential for doing their jobs. Sales people, relationship managers, and attorneys are typical examples of essential users. The 9640 provides superior high fidelity audio, built-in "one touch" access to key Avaya Communication Manager mobility features, protocol independence (H.323 and SIP) and a stylish and professional design. The 9640G model has the same functionality as the 9640, and adds native support for Gigabit Ethernet.

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The 9640 IP Telephone features a 3.8 inch (9.65 cm) diagonal high resolution color backlit display. The 9640 supports up to 24 call appearances/administered feature keys with six concurrent line appearances visible at any time. The 9640 has several LED buttons throughout the front of the phone. Six LED line appearance buttons on the side of the display provide explicit status of different line appearances and administered features, while LEDs built into several buttons on the phone such as Mute, Message, and Headset provide an intuitive and simple experience for the everyday end user.

The user interface on the 9640 is helpful and intuitive. Completing call transfers and setting up ad hoc conference calls is simple and can be executed with confidence. The 9640 has a dedicated Call Forward/Mobility button, which provides direct access to Communication Manager Mobility features. Some of these features, such as Extension to Cellular and Extend Current Call, are critical to the essential user.

Available via free firmware download, the 9640 and 9640G support SIP telephony features along with additional SIP enhancements - including display of telephone "presence" of other users from the phone contact list, integration with MS Outlook calendar appointments, changeable display skins. SIP on the 9640/40G includes enhanced security including support for SRTP and TLS.

The 9640 supports a 24-button expansion module. This provides the essential user with additional call appearances, bridged appearances and administered feature keys including speed dials.

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9650 IP Telephone


Product Overview


A member of the Avaya one-X™ Deskphone Edition family, the 9650 IP Telephone is specifically designed for the "navigator" telephone user. Navigators, such as building receptionists and executive admin staff, manage calls for themselves and for groups of people as a big part of their jobs. The 9650 features built-in button module functionality with one-touch access to bridged appearances, speed dials and feature keys. When used with Avaya Communication Manager 4.0, the 9650 supports up to three SBM 24-button expansion modules.

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Smart, sleek, stylish and highly functional, the Avaya 9650 IP Telephone is designed for the Navigator user profile. This profile is defined as someone who primarily speaks on the phone for the majority of each day. Common "navigator" tasks include answering incoming calls, transferring callers to other extensions and monitoring sever¬al bridged appearances throughout the day. The Avaya 9650 IP Telephone delivers advanced communications capabilities, high definition audio, an integrated WML application interface, and com¬prehensive one-touch access. This is the ideal solution for receptionists, executive assis¬tants, contact center agents as well as knowledge workers who need quick access to features and call appearances.

The Avaya 9650 IP Telephone supports higher qual¬ity wideband audio in both the handset as well as the speakerphone, which provides crystal clear audio with the elimination of background noise. The backlit display and intuitive interface simplifies access to Avaya Communication Manager features. Some features simultaneously manage mul¬tiple calls while selectively muting and dropping conference call participants. The 9650 supports built-in button module functionality (eight physical buttons with shift capability for a total of 16 feature keys) to provide simple one-touch access to bridged appearances, speed dials and feature keys. And, with its dual position flip stand, the 9650 makes a smart-looking addition to any desk. Through its integrated web browser and application interface, the 9650 supports productivity enhancing phone applications such as LDAP corporate directories and integration with Microsoft Outlook calendars.

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Avaya one-X™ Desktop Edition


Product Overview


Avaya one-X™ Desktop Edition is a PC based phone application that transforms Windows-based computers into intelligent SIP-based collaboration endpoints. Users are able to make, receive and handle voice calls, send instant messages to one another and track each others' presence using an intuitive graphical user interface. Avaya one-X Desktop Edition leverages the industry-standard nature of SIP and operates in three modes; with Avaya SIP Enablement Services as part of a complete Avaya SIP solution; with 3rd-party SIP Proxy Servers and endpoints that are IETF RFC 3261 compliant; and in peer-to-peer mode with no SIP infrastructure.

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Avaya one-X Desktop Edition is a flexible SIP endpoint that uses SIP for telephony, enterprise instant messaging and presence. It supports a rich suite of SIP-based telephony features and can be integrated with Microsoft Outlook, Lotus Notes, LDAP and Microsoft Internet Explorer. It can be used in any of the following three modes of operation.

1. Peer-to-peer mode with no SIP infrastructure.

This mode of operation requires no SIP proxy or registration server. It is a free-ware version requiring no purchased user license. It supports a basic set of telephony and instant messaging features between Avaya one-X Desktop Edition users. One limitation of this implementation is that there is no name resolution - that is, users must know the called party's IP address to contact them.

2. Industry-standard SIP endpoint with 3rd party SIP infrastructure.

In this environment, Avaya one-X Desktop Edition interoperates with 3rd party SIP proxy, registrar and endpoints. In this case, Avaya one-X Desktop Edition will implement the complement of standards-based SIP features (SIPPING 19) that the rest of the infrastructure supports. Thus the SIP softphone can augment existing, standards-compliant SIP installations.

3. Endpoint of Avaya SIP Solution with Avaya SIP Enablement Services and Avaya Communication Manager.

This implementation leverages the Personal Profile Manager capability of Avaya SIP Enablement Services to provide a network-based contact store and access control lists for Avaya one-X Desktop Edition users. It also provides server-based presence, message-waiting indication and enhanced secure communications between Avaya one-X Desktop Edition and SIP Enablement Services. With the introduction of Avaya one-X Desktop Edition 2.1, a large complement of advanced telephony features, including click to conference, all forwarding, whisper page, malicious call trace, call park, and call pickup, are now available.

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IP Softphone


Product Overview


IP Softphone makes it easy to place and receive phone calls on your PC or laptop, making it ideal for working from any location with an internet connection—such as home office, a hotel, coffee shop, or even an airport.

It offers simple Graphical User Interfaces (GUIs) and integrates well with Microsoft desktop applications such as Outlook and Internet Explorer, enabling click to dial and screen pops. There are options to add Instant Messaging and Presence as well as videoconferencing for enhanced collaboration capabilities. IP Softphone links with your deskphone so that calls to you will ring at your deskphone and PC.

There is also tight integration with existing communication applications such as Microsoft Office Communicator, Lotus Sametime, and Citrix environments. This integration with existing communication tools offers smaller learning curves and a true Unified Communications experience.

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Avaya IP Softphone 6.0 offers additional integration with other communication applications such as Microsoft Outlook Communicator, Lotus Sametime, Citrix Presentation Server and with Service Pack 1, and can now support the Microsoft Vista Business and Ultimate Editions in a standalone configration. Additionally, IP Softphone R 6.0 offers native support for new CM 4.0 features: 9600 series phones, signal channel encryption, and 13-digit dialing support.

The IP Softphone telephone client can be configured for VoIP (Roadwarrior) mode, Dual Connect (Telecommuter) mode or Shared Control mode.

VoIP(Roadwarrior) mode is suitable for users who have a single, broadband connection from their home office or remote location. In VoIP mode, the audio and call control signaling are run across the IP network for a "pure voice over IP" configuration, and offers a great amount of flexibility due to the ubiquity of IP networking. Voice communication is generally done via a headset connected to the PC.

Dual Connect(Telecommuter) mode is ideally suited for users working from a remote office with a phone line. With this option, call control signaling is maintained and delivered across the IP network, but the voice is delivered across a phone line to either a public switched telephone network or digital line to help ensure toll-quality voice. This capability can be extended to any touch-tone phone or cellular phone.

Shared Controlmode enables the control of Avaya IP telephones or Avaya digital (DCP) telephones. IP Softphone R6.0 offers three user interfaces: "call bar" view, "picture of phone" view and "generic phone" view. When not integrated with another application, the user can select either "call bar" view or "picture of phone" view. When integrated with Microsoft Office Communicator, Lotus Sametime Connect, or Citrix Presentation Server, the user can access Softphone via those applications, "call bar" view or "generic phone" view.

Video Call Support: The Avaya Video Integrator 2.0 module streamlines video call setup using standard web cams. It also helps integrate desktop video conferencing via Polycom group videoconferencing systems. This software module automatically identifies whether the far-end is video-enabled and establishes a video connection. Avaya IP Telephony features such as hold, transfer, forward and cover can be applied to a video call. If desired, the video call can be dropped and the audio path remains active. Avaya Video Integrator 2.0 works in either Shared Control mode or VoIP (Roadwarrior) mode. When used in Shared Control mode, the Avaya IP or Digital telephone can be used for the audio path. Avaya Video Integrator 2.0 requires IP Softphone 5.2 or above, a video license, and is available for download from the Avaya Support web site.

Instant Messaging Support: Avaya IP Softphone integrates a flexible IP telephone client with a SIP/SIMPLE-based Instant Messaging (IM) client. The IM client incorporates a contact list of other IP Softphone users and makes both phone and IM presence visible to other users. It is simple to toggle between the softphone and IM applications. The IM and presence capabilities require registering with the Avaya SIP Enablement Service (SES) platform, which is available separately. Languages supported include Simplified Chinese, Dutch, Parisian French, German, Italian, Japanese, Korean, Brazilian Portuguese, Latin American Spanish, and Russian in addition to English. Please see support.avaya.com for CM requirements and IP Softphone version requirements

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IP Softphone for Windows Mobile 5


Product Overview


The Avaya IP Softphone for Windows Mobile 5 makes real-time voice communications and Avaya Communication Manager features accessible from portable handheld devices. Mobile employees roaming inside the building have the benefits of multiple call appearances, directory dialing, transfer and conference from an intuitive user interface on a WLAN-connected handheld device. This product operates on devices such as smartphones, PDAs, and handheld multifunction computers.

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IP Softphone for Windows Mobile 5 (formerly known as the IP Softphone for Pocket PC) delivers Communication Manager call features via an intuitive user interface. It is a fully-functional business softphone delivered to a mobile handheld computer. The user can manage multiple call appearances, program speed dial buttons, set up a multi-party conference call, handle transfers, mute, hold, and drop. Mobile workers can receive calls virtually anywhere. Remote workers can connect to the enterprise over Wireless LANs (WLANs) using virtual private networks (VPNs).

The Avaya IP Softphone for Windows Mobile 5 provides transparent voice communications from supported Windows Mobile 5 platforms. These platforms include a variety of purpose-built multifunction mobile computers from vendors such as Symbol Technologies and Intermec Technologies. Multifunction devices combine scanning, imaging, RFID and other technologies to help enterprises identify, track and manage assets. IP Softphone for Windows Mobile 5 voice-enables these devices, making it possible for certain mobile employees to consolidate the number of communication devices they carry.

The Avaya IP Softphone for Windows Mobile 5 is perfect for environments where communications are critical, and cellular phones are not permitted - such as hospitals - and for other industries with large, wireless enabled facilities - like factories, warehouses, large retail stores and universities.

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Extension to Cellular


Product Overview


The powerful Extension to Cellular feature of Avaya Communication Manager can connect callers to employees wherever they are with just one call. Avaya Extension to Cellular delivers one-number access by enabling calls bound for an employee's business number to ring simultaneously on both their office phone and up to four mobile (or wireline) phones. While on a call, users can access advanced features such as transfer and conference. Extension to Cellular also offers significant cost savings on international calls as well as cost tracking information.

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Access to advanced features can be greatly simplified with the Avaya one-X™ Mobile.The right to use this application is included with the Extension to Cellular license and provides users with simple menu-based access to advanced Communication Manager features from their cell phones.

Extension to Cellular offers dramatically enhanced productivity with one-number access. Extension to Cellular transparently bridges calls received by the Avaya Communication Manager server to any mobile phone, regardless of location or wireless service provider. Bridging offers many benefits over simple call forwarding, including the ability for the user to seamlessly hand off calls between mobile and desk phone, and access to advanced PBX features (like conferencing and transfer) mid-call. Extension to Cellular can be activated or deactivated from an Avaya desktop phone or remotely from the user's mobile phone. In addition, many Avaya Communication Manager features can be accessed while on an extended call. Users can transfer or conference calls, and answer calls on multiple lines with their personal mobile phone, improving their productivity while outside of the office.

Extension to Cellular also offers remarkable cost reduction benefits. For employees with significant international calling expenses, Extension to Cellular users can manually route an international mobile call through an Avaya Communication Manager server. This replaces an international cellular call with a mobile-to-PBX call and then PBX-to-international call via existing corporate infrastructure. Extension to Cellular also offers improved cellular cost tracking with call detail recording capability. Access to Avaya Communication Manager features. Extension to Cellular users can conference and transfer calls, use abbreviated extension dialing, use call coverage and access many other productivity-enhancing features from a bridged mobile phone. There are now 28 Avaya Communication Manager features available from a bridged mobile phone.

Increased capacity and simplified administration. XMOBILE extensions are no longer required for Extension to Cellular. (Prior to Communication Manager 2.0, two XMOBILE stations had to be administered for each Extension to Cellular enabled station, limiting capacity and adding complexity). This means that the maximum limit on the number of bridged mobile phones is bounded only by maximum station capacity of the Avaya Media Server/Avaya Media Gateway combination. An additional benefit is that administration of Extension to Cellular is simplified.

One-button Access from the Deskphone. Extension to Cellular users can activate, deactivate, and suspend Extension to Cellular service by using an administered Extension to Cellular feature status button on their deskphones. The Extension to Cellular button remains lit when service is enabled, is off when service is disabled, and flashes when service is suspended through the optional timer. The Extension to Cellular feature status button is available on telephones that support administrable feature buttons. In addition, Extension to Cellular can be turned on and off from the user's mobile phone.

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IP Office Phone Manager Pro


Product Overview


The Phone Manager softphone software offers control of the telephone terminal from a user's PC. Phone Manager is available in three versions: Phone Manager Lite, Phone Manager Pro, and Phone Manager PC Softphone (VoIP mode).

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Phone Manager Lite is a free IP Office application that allows all employees visual access to features and capabilities, including setting up and holding conference calls. Phone Manager Lite works with affordable analog and entry-level digital or IP phones—while still offering advanced telephone functionality via a networked desktop PC.

Phone Manager Pro builds upon Phone Manager Lite by offering a wealth of additional features, including telecommuter mode, integration with contact management packages for screen popping, voicemail control, and personal phone number directory.

Phone Manager PC Softphone offers the same functionality and GUI interface as Phone Manager Pro. The difference is that no phone terminal is needed—conversation takes place via the user's PC. The physical setup must include a headset/microphone connected to the PC's soundcard or USB port. Phone Manager PC Softphone offers a significant advantage for mobile users with remote access to the LAN—who can use a phone within their laptop with all the features available on the office phones.

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IA770 INTUITY™ AUDIX® Messaging Application


Product Overview


The Avaya INTUITY™ AUDIX® 770 (IA770) Messaging Application is a powerful addition to Avaya Communication Manager-based IP Telephony solutions for the mid-market. The IA770 application delivers voice, and text messaging to help improve communications and simplify information exchange within enterprises. IA770 is co-resident with Communication Manager on the S8300 and S8400 Media Servers.

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The IA770 solution provides call answering and messaging capabilities on the Avaya S8300 and S8400 Media Servers running Avaya Communication Manager software. It enables users to manage messages on their PCs (through the INTUITY™ Message Manager visual desktop client), add a voice mail component to a text message, and listen to text messages via telephone. The IA770 application is ideal for small to mid-size businesses and small locations of large enterprise customers who need a standalone messaging application embedded in their IP communication systems.

IA770 is offered on the S8300 Media Server which works with the G250, G350, or G700 Media Gateways, or on the S8400 Media Server which works with the G650 Media Gateway. Capacities vary depending on which server and gateway are used. S8300/G250 supports up to 12 seats and 3 ports (1 reserved for MWI/transfer), S8300/G350 supports up to 100 seats and 6 ports (2 reserved for MWI/transfer), S8300/G700 supports up to 450 seats and 12 ports (4 reserved for MWI/transfer), and S8400/G650 supports up to 450 seats and 12 ports (4 reserved for MWI/transfer).

The IA770 application supports 35 languages. The IA770 Messaging Application supports the TCP/IP networking protocol. More extensive networking can be provided through the Avaya Message Networking solution. IP integration is via H.323 and T.38 protocols.

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INTUITY™ AUDIX® Multimedia Messaging Server


Product Overview


The Avaya INTUITY™ AUDIX® Multimedia Messaging System provides convenient access to voice, e-mail, and fax messages from phones or computers, so employees can collaborate to make faster, better decisions, and improve customer service.

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The INTUITY™ AUDIX® Multimedia Messaging System provides a universal messaging platform for voice messaging, fax, and e-mail access. Message access is accomplished through both a telephone user interface and a visual desktop computer interface. Text-to-speech capabilities further allow the user to access messages anytime, anywhere.

Every INTUITY AUDIX system is "multimedia enabled" today with the ability to accept voice, fax, text, file attachments, and e-mail as valid message types. This unique architecture allows for mixing of media types within messages. For example, a user can send an e-mail message with a voice message attached to add clarity to the communication.

Multiple applications-call processing, automated attendant, voice and fax messaging, and visual desktop applications that include e-mail access-are supported on a single INTUITY AUDIX platform, using universal ports.

All seats (mailboxes) include voice, fax, and visual desktop messaging functionality as standard. All licensing is also included. Standard features include Internet Messaging, AMIS, INTUITY Digital Networking, text-to-speech, four languages, Visual Desktop Messaging software, and Mailbox Manager™ software.

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Modular Messaging


Product Overview


Modular Messaging is a powerful IP- and standards-based unified messaging platform designed for single- or multi-site global enterprises. Modular Messaging offers exceptional scalability and a superior feature package of call answering, voice messaging, and speech capabilities. Messages are accessible any time, anywhere from a wide array of access devices including telephones, fax machines, or PC graphical user interfaces.

Avaya, in partnership with Mutare and SpinVox, now offers Speech to Text, generally available in North America. Speech to Text delivers an enhanced messaging experience in which spoken messages appear as text on a screen. This enhancement gives users the ability to read voicemail, anywhere, anytime, cutting voicemail management to a fraction of the normal time.

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Modular Messaging is all about delivering more flexibility and choice in the best messaging productivity tools to improve customer satisfaction, lower costs and drive revenue for an enterprise or organization. Not all businesses and organizations are alike, so messaging systems should have no limitations for managing messages.

With Modular Messaging, enterprises can add new IP-based messaging capabilities while preserving current messaging infrastructure and capital investments. It combines the power of Avaya messaging systems into a single, highly scalable platform that seamlessly integrates with existing Avaya Octel® 250/350, Octel 200/300 and Intuity® AUDIX® systems without any changes to current voice and data infrastructures.

With Avaya Speech to Text, users can read their voicemails, anywhere, anytime, as their voicemail messages appear as converted text and are delivered in an email form to their desktops or mobile devices. This service cuts voicemail management to a fraction of the usual time.

The TUI includes Multiple Greeting Support, Expanded Multi-lingual and Messaging Ordering Capabilities, and Retaining the Extended Absence Greeting (EAG) for re-use. Restricted Web Client and Restricted Web Subscriber Options (WSO) address customers' policy and compliance concerns. Support for Microsoft Exchange 2007 and Microsoft Vista allows customers to remain current on their infrastructure.

Modular Messaging now extends the MSS Role Based Access Control (RBAC) and Logging capabilities that were introduced with Modular Messaging 3.1 to the MAS. The improvements in Serviceability include updates to SNMP, Connectivity/Alarming changes, a System Data Collection Tool, and easier installation. It also includes the activation of the maximum 12 Text-To-Speech resources per MAS for all message storage options.

Capacities for use with the Avaya Message Storage Server range from 4 to 144 ports and up to 20,000 mailboxes and 15,000 hours of storage. Capacities for Microsoft Exchange or IBM Lotus Domino message storage servers range from 4 to 240 ports

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Avaya Web Conferencing


Product Overview


Avaya Web Conferencing is a browser-based web collaboration software that allows users to hold productive virtual meetings. Users can upload and view slides or documents and annotate them with a group in real-time. They can also share a specific application, such as an Excel document or a Web page to facilitate a virtual work session. Avaya Web Conferencing software can be integrated with Avaya Meeting Exchange audio conferencing to provide a complete collaboration solution.

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Avaya Web Conferencing provides a variety of practical features to help make virtual meetings more interactive and productive, including: Integrating Avaya Web Conferencing with Meeting Exchange audio conferencing enhances the meeting experience by allowing hosts to monitor and control the activity of participants in the conference. An integrated participant roster, which appears in the web conference interface, provides a range of capabilities: Back to Top

Unified Communications Essential Edition


Product Overview


Avaya Unified Communications Editions are suites of communications applications including telephony, messaging, conferencing, and mobility, which are bundled to help organizations deliver the right applications to the right devices based on end user needs.

The Unified Communications Essential Edition is a complete solution for office-based users who need advanced IP telephony and messaging support and basic conferencing functionality.

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The Avaya Unified Communications Essential Edition offers IP Telephony, Unified Messaging including support for Microsoft and IBM Lotus clients, and SIP Enablement Services. The IP Telephony solution includes over 700 features, as well as 6-party Meet-me Conferencing and Find Me Follow Me capability.

Unified Messaging supports a Web Client and Subscriber option, as well as supporting Microsoft and IBM Lotus clients, allowing customers to integrate with their existing environment. Message access can be via Web, email or Telephone User Interface. Customers also have a choice of message store. Avaya SIP Enablement Services (SES) bridges the PSTN and Internet worlds by providing a standards-based SIP architecture for telephony, presence, Instant Messaging, and other enterprise communications.

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Unified Communications Advanced Edition


Product Overview


Avaya Unified Communications Editions are suites of communications applications including telephony, messaging, conferencing, and mobility, which are bundled to help organizations deliver the right applications to the right devices based on end user needs.

The Unified Communications Advanced Edition offers integrated Audio and Web conferencing for users who gain a competitive advantage by collaborating with large teams using integrated voice and "whiteboard" sessions.

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The Avaya Unified Communications Advanced Edition offers collaboration capability, allowing users to work more efficiently and cost-effectively regardless of location. In addition to the click-to-communicate and mobility functionality provided by the Standard Edition, the Unified Communications Advanced Edition deliver integrated Audio and Web Conferencing leveraging Web conferencing products from IBM Lotus, Adobe, and - coming soon - Microsoft. The solutions provide an integrated participant roster, allowing meeting participants to see who is talking, mute individuals or dial out to bring more people into the meeting. Users can also share presentations and annotate documents, execute a real-time poll, browse websites or view product demonstrations, and record the meeting.

Because the applications are deployed on an organization's network and leverage familiar desktop applications from Microsoft, IBM Lotus and Adobe, they are easy for users to access and easy for IT to deploy and manage. The solution also allows the business to realize a rapid ROI and reduce expenses by replacing individual conferencing and collaboration services with the Unified Communications Advanced Edition.

The Unified Communications Advanced Edition gives users cost-effective, anytime access to the collaboration tools, making it convenient and simple to hold productive, interactive meetings.

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